
FREQUENTLY ASKED QUESTIONS
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Question: Which program should I choose based on my child’s age?
Answer: We recommend enrolling your child in the program that aligns with the age they are turning or have turned this year. For example, if your child is 11 turning 12 this year, they should join Mannix Marvels (12-14 years).
However, we understand that every child develops at their own pace, so our age guidelines are flexible. If you're unsure which program is the best fit, feel free to reach out to us for guidance.
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If you did not receive your booking confirmation email, please check your email junk folder.
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Please remember to pack enough food to last your child for the session. We do not provide any food for children. Please do not send anything with nuts as we may have children attending who are allergic.
No food is allowed inside the court venue and must be eaten outside / in the foyer area if available.
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Please pack a water bottle. There are drink taps at the venue to refill throughout the session.
Drinks should be taken outside / consumed in the foyer area and not on court.
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Please pack a hat and sunscreen for outdoor sessions. Make sure all items are labelled.
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Clothing and footwear should be suitable for playing sports and appropriate for the weather. No black-soled shoes are to be worn.
Ensure clothing such as hats and jumpers are labelled.
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Please do not send any sporting equipment / toys with your child. We do not want to see anything get broken or lost. We provide all equipment needed for the day. If your child needs something for comfort purposes, please make sure you alert the staff to this upon arrival so we can ensure the item is looked after throughout the day.
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If your child needs any medication during the day, please bring it labelled with your child's name and make sure that it is accompanied with clear instructions and hand it directly to one of the coaches. Epi-pens & asthma puffers must be in-date.
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If your child has an asthma/anaphylaxis plan, please email it to us PRIOR to the day/s your child is attending so we can print it out and have the information on hand. At least one staff member present will always have first aid and CPR certificates. Please note, children with Asthma &/or Anaphylaxis action plans will not be allowed to attend our program unless our staff are provided with the Action Plans.
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Every team member has a Working with Children’s Check as required.
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If your child has any special needs, such as learning, social, development, please either let us know upon arrival or via email prior to their attendance. We want to ensure all children get the most out of their time with us, so if there are ways we can make sure your child is feeling comfortable and included, please help us, help them.
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Parents and caregivers are welcome to observe from a reasonable distance. To ensure participants get the most out of the session, we recommend minimal interaction.
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If you think there is a chance you will be late to pick up your kids, you need to make alternative arrangements. Please inform the coaches in writing who will be collecting your child/ren and their contact details.
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Sessions will proceed as planned. However, in the event of inclement weather or high heat and no suitable alternate venue, Ball4All Pty Ltd reserves the right to cancel any sessions to ensure the safety of participants.
In cases of bad weather, you will be notified via email and updates will be posted on our social media. Please follow our Instagram page to keep up to date.
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For any questions or special circumstances, please fill out the contact form or email us at info@ball4all.com.au. We’re here to help!